What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Submissions not showing up on form submissions page

    Asked by ynyc on February 13, 2013 at 01:27 PM


    Per the instructions in this thread (http://www.jotform.com/answers/179159-Submissions-are-not-showing-up-in-SUBMISSIONS-window-for-my-form-?entrymessage=10732640770), I'm re-posting to say that I'm still having this problem.

    I submitted my form (http://jotform.us/form/30434313760142) 3 times between 12pm and 12:30pm Eastern time, and received email confirmation for each submission. However, when I go into My Forms, it says there have been zero submissions.




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    JotForm Support

    Answered by Welvin on February 13, 2013 at 02:39 PM

    Hi Martin,

    We are truly sorry for the issue and for the inconvenience this may have caused. I have now forwarded this to our developers for further investigations.

    If we come up with any updates, we'll let you know on this thread. But since this will undergo thorough checking, your patience and understanding is greatly appreciated.


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    JotForm Support

    Answered by Mike_T on February 13, 2013 at 04:26 PM

    Let me please inform you that our Technicians has solved the replication issue.

    Please re-check the service from your side and let us know if you need any further assistance. We will be happy to help.