Submissions not showing up on form submissions page

  • Profile Image
    ynyc
    Asked on February 13, 2013 at 01:27 PM

    Hi,

    Per the instructions in this thread (http://www.jotform.com/answers/179159-Submissions-are-not-showing-up-in-SUBMISSIONS-window-for-my-form-?entrymessage=10732640770), I'm re-posting to say that I'm still having this problem.

    I submitted my form (http://jotform.us/form/30434313760142) 3 times between 12pm and 12:30pm Eastern time, and received email confirmation for each submission. However, when I go into My Forms, it says there have been zero submissions.

     

    Thanks,

    Martin

  • Profile Image
    Welvin
    Answered on February 13, 2013 at 02:39 PM

    Hi Martin,

    We are truly sorry for the issue and for the inconvenience this may have caused. I have now forwarded this to our developers for further investigations.

    If we come up with any updates, we'll let you know on this thread. But since this will undergo thorough checking, your patience and understanding is greatly appreciated.

    Thanks

  • Profile Image
    Mike_T
    Answered on February 13, 2013 at 04:26 PM

    Let me please inform you that our Technicians has solved the replication issue.

    Please re-check the service from your side and let us know if you need any further assistance. We will be happy to help.