What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form submissions are not showing on form submissions page

    Asked by AmSteve on February 13, 2013 at 01:53 PM

    I've only set up a few forms so could be missing something completely basic but testing with a newly created form, I'm getting an email notification of test sumissions but nothing added to the MyForms spreadsheet. Should I expect much of a lag with that entry or is there some hidden setting that controls that?



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    JotForm Support

    Answered by Welvin on February 13, 2013 at 03:11 PM

    Hi Steve,

    We are truly sorry for the issue and for the inconvenience this may have caused. I have now forwarded this to our developers for further investigations.

    If we come up with any updates, we'll let you know on this thread. Your patience and understanding on this matter is greatly appreciated.



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    JotForm Support

    Answered by Mike_T on February 13, 2013 at 04:29 PM

    Let me please inform you that our Technicians has solved the replication issues between our servers.

    Please re-check the service from your side and let us know if you need any further assistance.