Why can't I see the photos my submitters have uploaded to my form?

  • Profile Image
    inkdifferently.vancouver
    Asked on April 14, 2019 at 01:46 AM

    it keeps saying Whoops and that the page I am looking for cannot be found. 

  • Profile Image
    gerardw
    Answered on April 14, 2019 at 03:02 AM

    Are you checking your Form Submission page for these uploads?

    OR

    Are you trying to view these uploads via your email notifications?


    I think this error could be arising due to the fact that you may need to be logged in to your JotForm account to view the uploads. Please see the below screenshot from your Account settings where it says that you need to be logged in to your JotForm account to view the uploads.

    15552252691404_4.png

    Either uncheck this option or log in to your account and then try to view the uploads submitted by your customers.

    Let us know if you are still facing this issue.