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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Dropbox Integration: Uploaded File(s) and PDF File are separated to a different folder

    Asked by tmartinez311 on February 13, 2013 at 02:00 PM

    Within my folder the folder name comes up with the "name" field i selected, but when an image is uploaded it creates a new folder with random numbers. When i get multiple submissions i will not be able to determine which image belongs to the right information. is there a way to have the image go in the same folder?

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    JotForm Support

    Answered by Welvin on February 13, 2013 at 02:55 PM


    I already have this issue forwarded to our developers. For now, the only way to retrieve upload files together with the PDF file to one folder is to set the Folder Name to the "User Default - Submissions ID".

    Well let you know on this thread as soon as we receive updates.

    Thanks for your patience.

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    JotForm Support

    Answered by liyam on February 14, 2013 at 07:54 AM

    Sorry about this, tmartinez311.  This issue is now resolved.

    If you continue to experience problems with your forms, please do not hesitate to let us know.