Card Form > Single Choice field: the other option doesn't save the entry added using mobile devices

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    PalmsSports
    Asked on April 14, 2019 at 06:21 AM

    Good afternoon.

    I'm having a two problems in the same FORM:

    01 - using Multiple Choice Properties in my Jform, where after selecting the "OTHER" option and trying to write, the JForm jumps to the end, and previews conditions disappear. This problem mostly occurs on the IPHONE and ANDROID system.

    02 - using WIDGET "Terms & Condition", that on the same platforms is unstable, and the selection option appears or not, so I had to remove it from my Form so it does not affect the receipt of the records. Here are the photos of the problem.

    Regards,

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    Richie_P
    Answered on April 14, 2019 at 10:33 AM

    01 - using Multiple Choice Properties in my Jform, where after selecting the "OTHER" option and trying to write, the JForm jumps to the end, and previews conditions disappear. This problem mostly occurs on the IPHONE and ANDROID system.

    We are sorry for the inconvenience this may have caused.

    I have tested your form and replicated the issue. It seems when you try to edit the "other" option in a card Form, it doesn't show the edited text right away.

    15552522811.gif

    I have forwarded this issue to our back-end team for further investigation.

    They will contact you via this thread for possible updates.

    For your question two, I have moved it to a new thread to assist you better.

    Here is the link:https://www.jotform.com/answers/1792594-

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    PalmsSports
    Answered on April 15, 2019 at 02:08 AM

    Ok, I'm waiting.

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    PalmsSports
    Answered on April 22, 2019 at 12:50 AM

    I keep waiting for the solution of the problem in my form. And now the system simply presented other problems. I opened another complaint so that the problems are solved, since it worked perfectly 1 month ago.

  • Profile Image
    roneet
    Answered on April 22, 2019 at 05:07 AM

    Apologies for the inconvenience this is causing to you. We will address your other concern in the Thread where you have posted your question.

    https://www.jotform.com/answers/1799577

    We will address it shortly.

    Thanks.