I need help accessing my account with old email address that is already deleted

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    Asked on April 14, 2019 at 12:58 PM

    Hello I have changed my email address. The one registered with jotform is management@hyesungs.com with user name hyesungs. However my new email address is paulkingy3@gmail.com and I have deleted my old email account.

    Please can you help. Kind regards.

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    Answered on April 14, 2019 at 03:03 PM

    The account Hyesungs is active. I can verify that the domain is no longer active. However, I cannot verify your ownership using your current details including your IP address and email address. 

    My suggestion would be to create a new account using your current email address and clone the forms from the old account. The forms are:




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    Answered on April 14, 2019 at 07:43 PM
    Thanks, how can I clone the forms please. I can't access the account to
    clone them.
    Kind regards.
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    Answered on April 14, 2019 at 11:51 PM

    1. First, you would have to sign up using your email address.

    2. Next, clone the Form URL which was shared by my colleague.

    Here is a complete guide to clone the Forms to your account.


    Let us know if you have further questions.