I cancelled the bronze membership but you just billed me again

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    karasmom
    Asked on April 14, 2019 at 04:05 PM

    cancelled it but you just billed me again

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    jherwin
    Answered on April 14, 2019 at 05:53 PM

    We are sorry for the inconvenience this may have caused. It's PayPal, you have not canceled subscription or payment processor that's why you are charged ($19) for this month. In order to cancel the subscription completely and so that it will not renew again, please follow the guide below.

    Guide: How-Can-I-Cancel-My-PayPal-Subscription

    I also canceled your subscription and issued a refund for the last payment, it should be reflected on your account within 5-10 business days.

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    karasmom
    Answered on April 15, 2019 at 07:43 AM
    How did I already run out of payment submissions now when this is a new months??
    ...
  • Profile Image
    karasmom
    Answered on April 15, 2019 at 07:43 AM
    How did I already run out of payment submissions now when this is a new months??
    https://form.jotform.com/karasmom/mini-sessions-contract
    A new month should give me 10, correct?

    ...
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    Richie_P
    Answered on April 15, 2019 at 11:12 AM

    I have moved your question to a new thread to assist you better.

    Kindly follow this link:https://www.jotform.com/answers/1793342

    Thank you.