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karasmomAsked on April 14, 2019 at 4:05 PM
cancelled it but you just billed me again
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jherwinReplied on April 14, 2019 at 5:53 PM
We are sorry for the inconvenience this may have caused. It's PayPal, you have not canceled subscription or payment processor that's why you are charged ($19) for this month. In order to cancel the subscription completely and so that it will not renew again, please follow the guide below.
Guide: How-Can-I-Cancel-My-PayPal-Subscription
I also canceled your subscription and issued a refund for the last payment, it should be reflected on your account within 5-10 business days.
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karasmomReplied on April 15, 2019 at 7:43 AMHow did I already run out of payment submissions now when this is a new months??
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karasmomReplied on April 15, 2019 at 7:43 AM
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Richie JotForm SupportReplied on April 15, 2019 at 11:12 AM
I have moved your question to a new thread to assist you better.
Kindly follow this link:https://www.jotform.com/answers/1793342
Thank you.