- j_phamAsked on February 13, 2013 at 02:29 PM
Several of my customers have been saying the link to this form doesn't work: http://form.jotform.us/form/23523545446151
Do you have any idea why? When I open it works, it DOES work, but a customer said they tried 2 different browsers as well as 2 different computers, and saw the icon pop up but the circle just kept on turning. What can I tell them? Why is this happening?
- JotForm SupportMike_TAnswered on February 13, 2013 at 04:11 PM
Thank you for contacting us.
I have checked your form from different locations, but I was not able to reproduce the issue.
Can you please ask your users to try the following URLs to see if that makes any difference?
Any additional information (like user's Internet Service provider, Browser, Operating System) would be appreciated.