Link doesn't work

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    j_pham
    Asked on February 13, 2013 at 02:29 PM

    Several of my customers have been saying the link to this form doesn't work: http://form.jotform.us/form/23523545446151

     

    Do you have any idea why?  When I open it works, it DOES work, but a customer said they tried 2 different browsers as well as 2 different computers, and saw the icon pop up but the circle just kept on turning.  What can I tell them? Why is this happening?

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    Mike_T
    Answered on February 13, 2013 at 04:11 PM

    Thank you for contacting us.

    I have checked your form from different locations, but I was not able to reproduce the issue.

    Can you please ask your users to try the following URLs to see if that makes any difference?

    https://secure.jotform.us/form/23523545446151

    http://www.jotform.us/form/23523545446151

    Any additional information (like user's Internet Service provider, Browser, Operating System) would be appreciated.