What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Submissions page: form submissions will not show new ones

    Asked by royland4 on February 13, 2013 at 02:40 PM

    I created a form today but when I test it, either via the jotform site or from it embedded location on my site no results come through on my elai or on the jotform site.  Does it take some time before it becomes active?



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    JotForm Support

    Answered by paoloumalidev on February 13, 2013 at 02:43 PM

    It should be instant but it may take some time as the changes you do propagate over the web.

    Here is how it currently shows in my end: http://screencast.com/t/wDKsm5vIO69

    You may empty your browser cache if it still is not updating.

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    Answered by royland4 on February 13, 2013 at 02:53 PM

    Thank you.  The form is showing up fine, I'm just not getting submissions from the form, nor am I getting form Tests.

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    JotForm Support

    Answered by paoloumalidev on February 13, 2013 at 03:39 PM

    There is a known issue right now already escalated regarding form submissions not being updated.

    I will be adding your ticket as well.

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    JotForm Support

    Answered by Mike_T on February 13, 2013 at 04:42 PM

    The replication issue between our servers should be resolved.

    Please re-check the service from your side and let us know if you need any further assistance.

    Thank you for your cooperation in this matter.