Upload Error on forms

  • Profile Image
    fleurb
    Asked on April 15, 2019 at 06:48 AM

    We have a jotform to collect bursary application data which requires candidates to upload 2 documents (CV and Letter of motivation on page 1 of the form).

    We have received complaints that this function (file upload) is not working and after some tests, can see that the function works in Firefox but not in Chrome or Explorer.


    We would appreciate your help as quickly as possible as today is the deadline for applications and we expect a high number of people to try to use the form! 

    Thanks so much in advance! :-)

    Fleur



  • Profile Image
    fleurb
    Answered on April 15, 2019 at 07:31 AM

    We have just found out that the upload function is also not working in Firefox.

  • Profile Image
    Victoria_K
    Answered on April 15, 2019 at 08:24 AM

    Our apologies for the inconvenience caused. We have alerted to our developers and they are checking this now. We will update you here once problem is resolved. 

  • Profile Image
    Victoria_K
    Answered on April 15, 2019 at 08:52 AM

    Our developers have checked the issue and everything should work correctly now. Could you please test your form once again and let us know how it goes?