E-Signature: Signature appears as broken image in submissions

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    italianbev
    Asked on April 15, 2019 at 07:00 AM

    Hi

    We've been using the e signature widget for a while where it uploads the signature, however we've just had 2 forms submitted and where the signature should be, it's just got a blank image box (see screenshot).

    I've filled in a test form and the actual widget is there and lets you sign, it's just not showing on the submitted form.

    This is on the new account proforma and credit application forms.

    Please can you have a look into this?

    Thanks


    Scott

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    Nick_So
    Answered on April 15, 2019 at 11:07 AM

    I have tried to replicate this issue and I am able to replicate the same. I am escalating this issue to the L2 team for a fix. However, I cannot provide you an exact ETA as for when this will be fixed but our team will get back to you ASAP.

    Meanwhile, as a workaround, you can use the "Smooth Signature" widget. It will still give you a broken image in the submission but when you will click on the broken image, the signature will be downloaded and you will be able to see the image.

    1555340369ss3.png

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    italianbev
    Answered on April 16, 2019 at 10:43 AM
    Thanks! Seems to be working now
    [cid:image009.png@01D4F468.4490BF60]
    Scott Davis-Green
    Senior Sales & Customer Service Manager
    +44 (0) 208 634 7024
    Italian Beverage Company
    www.italianbev.co.uk
    Get in touch to discuss your requirements
    T: 0800 689 5128 | Outside the UK +44 208 634 7020
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    ...
  • Profile Image
    Nick_So
    Answered on April 16, 2019 at 11:45 AM

    Glad to hear that.

    Feel free to reach us in case you need any further help from our end.

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    hayk
    Answered on April 18, 2019 at 08:18 AM

    It's fine that everything is right with your form. I also cloned your form and did a test submission and everything works as should! I'll close the ticket.

    Regards,
    Widget Team

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    italianbev
    Answered on April 18, 2019 at 08:43 AM
    Great - thanks
    [cid:image009.png@01D4F5E9.D30DF780]
    Scott Davis-Green
    Senior Sales & Customer Service Manager
    +44 (0) 208 634 7024
    Italian Beverage Company
    www.italianbev.co.uk
    Get in touch to discuss your requirements
    T: 0800 689 5128 | Outside the UK +44 208 634 7020
    [cid:image010.png@01D4F5E9.D30DF780][A picture containing object Description automatically generated][cid:image012.png@01D4F5E9.D30DF780][cid:image013.png@01D4F5E9.D30DF780][A picture containing object Description automatically generated]
    [A close up of a bottle Description automatically generated]
    ...