E-Signature: Signature appears as broken in submissions

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    Mary K. Stone 
    Asked on April 15, 2019 at 09:31 AM

    This is the email confirmation I receive.  When I click on the "Declaration & Signature", I receive this Jot Form error message Code 404 

    Whoops!

    Unfortunately, the page you were looking for could not be found. It may be temporarily unavailable, moved or no longer exists. Please check your spelling and retry.

    1555334984Jot Form Email.PNG


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    Nick_So
    Answered on April 15, 2019 at 12:15 PM

    I have checked your form and I can see that there appears a broken image in place of signature. However, when I click on the broken image, the signature is downloaded and hen I am able to see the signature.

    I am escalating this issue to L2 team for a fix. They will investigate the same and get back to you with an update.

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    NeilVicente
    Answered on April 16, 2019 at 08:09 AM

    Hi there,

    Does this issue still persist?

    Can you please check the submission email if the signature images are still not being displayed properly?

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    hayk
    Answered on April 18, 2019 at 08:28 AM

    Hi. We are sorry for the inconvenience caused to you. I checked the submissions and now everything looks right with the submissions. Let us know if you need any further assistance.