Notification Email: one particular submision is not being sent but present in the submissions page

  • Profile Image
    Asked on April 15, 2019 at 10:00 AM

    A form was submitted I see it in the logs but I never received it notification and the sender never received confirmation.  Why all of a sudden aren't the request being confirmed or notifications being received.

  • Profile Image
    Answered on April 15, 2019 at 12:35 PM

    Yes, this particular submission is not in our logs either. 

    I have raised this thread to our backend team to see if they can send this particular email and know what happened. You will be notified via this thread when updates are available. Thank you for reporting.