Jotform PDF Editor -> Fillable PDF Form: The size of the long text entry is not reflected correctly.

  • Profile Image
    ivy
    Asked on April 15, 2019 at 10:12 AM

    Based on the user's feedback, I've cloned the user's form in order to test this issue on my end. 

    How to replicate the problem:

    1. Check the sizes of the long text entry on the "Online Form".

    2. Create fillable PDF form.

    3. Check the sizes of the long text entry on the "PDF Editor".

    4. Compare the sizes of the long text entries on both "PDF Editor" and "Online Form".

    Result:

    Although the size of the long text entry appears as "70 cols - 20 rows"  in the online form, it appears as "40 cols - 6 rows" in the fillable form.

    Online Form: 

    1555337469Screen Shot 2019-04-15 at 16.5

    Fillable PDF Form:

    1555337501Screen Shot 2019-04-15 at 17.0

     

    Another ticket of the user: https://www.jotform.com/answers/1793274

  • Profile Image
    Helen
    Answered on July 01, 2019 at 07:57 AM

    Hello,

    Long Text Field's size option is disabled now. You can resize your field via icon on the right bottom.

    Thank you.


  • Profile Image
    ivy
    Answered on July 01, 2019 at 08:11 AM

    Hello Helen, 

    I checked and informed the user.

    Thanks for the update!