The form is not accessible anymore

  • Matthieuboz
    Asked on April 15, 2019 at 10:53 AM

    Hi!


    Just to check: this weekend it' been reported by our users that the form was not accessible anymore. 

    I still see some entries, but less than before.

    As i don't see anything and everything looks fine to me on the jotform back office, i just wanted to check with you guys if there could have been a problem.


    Thank you so much for your feedback!


    Matthieu

    Page URL: https://form.jotformeu.com/90763853386368
  • Ashwin JotForm Support
    Replied on April 15, 2019 at 12:59 PM

    I am sorry for the trouble caused to you. I did check your form and did not find any issue with that. Your forms should work as expected.

    Did your user see any error message when they tried to access form? Please ask them to share the error message or screenshot of error message if they have and we will take a look. The following guide should help you how to upload image in forum post: https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum

    Have you embedded your form in any webpage? Please share the webpage URL and we will take a look.