Can I use conditional logic in the Autoresponder email?

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    NevilleM
    Asked on April 15, 2019 at 11:25 AM

    I have a form with 7 questions, each with three possible answers. Depending on each answer, I use Conditional Logic to Show Hidden Fields on a second page. This builds into a report based on the questions. This can be viewed immediately.

    How can I include these hidden fields in a PDF or Autoresponder email in the same way as I can on the online form, so I can send it to respondents? I have searched but I cannot find a way. Help!

    Thank you

    Kind Regards

    Neville

  • Profile Image
    Nick_So
    Answered on April 15, 2019 at 01:19 PM

    You can go to Settings >> Conditions >> Use "Change E-Mail Recipient" condition.

    1555348391The Easiest Online Form Builde

    After that, you can Select a question and set the autoresponder accordingly:

    1555348467ss8.png

    Reference Guide: How-to-Send-Email-Based-on-User-s-Answer

    Feel free to reach us in case you have any further questions or need any help from our end.

  • Profile Image
    NevilleM
    Answered on April 15, 2019 at 02:04 PM

    Hi Nick, Thanks for the quick reply but that is not what I am looking for. With 7 questions and 3 alternative responses for each question on Page 1, I un-hide fields on Page 2 of my form based on conditional logic to produce a report in response to the questions (like a Personality Quiz). I want to include only the un-hidden fields on my email responder. With the response you kindly gave I would need 3 to the power of 7 different email responders to cover all the options. Here is the form so you can try it yourself: https://form.jotformeu.com/90855864259371 

    Is there any way I can do this in the autoresponder or with a PDF?

  • Profile Image
    david
    Answered on April 15, 2019 at 02:53 PM

    By default Text field text is not included in the body of emails, there also isn't way to conditionally include the text in the body of an email.  It would require multiple different emails to be created and those various emails sent conditionally.  Same for the PDF output, it would require multiple different PDF's attached to multiple different emails.

    You could use a Long Text Entry field with the default value set to your text, but would lose the ability to style the text in the form.


  • Profile Image
    NevilleM
    Answered on April 15, 2019 at 03:20 PM

    That's a pity! Thank you anyway.