form clearing problem

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    PreciseBP
    Asked on April 15, 2019 at 12:23 PM

    Hi, I am having trouble with my forms clearing the fields before I am finished filling out the form. It seems as though this happens when I take a break from filling out the form. When I come back to it, my fields are empty. Have you experienced this before?

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    stevenmarshall
    Answered on April 15, 2019 at 01:59 PM

    Hi @PreciseBP,

    I apologize for the inconvenience you are having.

    First thing you can try is to clear the form cache under your account settings.

    Click on your avatar in the top right corner of the webpage, then settings.

    Scroll down till you see Form Caches. Click on Clear Cache.

    Then ok when the pop-up window all Caches are cleared.

    1555350569Screen Shot 2019-04-15 at 10.4

    Try this first and see if this fixes the issue you are having.

    If you are still experiencing the issue. Could you send us the form URL that you are having the issue with?

    This way we can further investigate the issue you are experiencing.

    Please let us know if you have any further questions.

    Thank you and have a wonderful day.