How to create a pdf that looks like the on-line form

  • Profile Image
    Asked on April 15, 2019 at 02:41 PM


    I would like to create a pdf of my form that looks like the original form. I have used the create pdf form and create pdf document options available from the myforms page, but the pdf does not recreate the original form correctly. I have indicated a url for the 7-page form, and I have attached a copy of page 11 of the 13 pages of the automatically created pdf. You will see that there the material is out of order. 

    Thank you for your help.

  • Profile Image
    Answered on April 15, 2019 at 03:59 PM

    Hi @dandow,

    I apologize for the inconvenience you are having.

    I have cloned your form and was not able to duplicate the issue.

    I tried both the create a PDF Document and Create a PDF Form.

    I attached screenshots. First one is page 1 of the form.

    1555357406Screen Shot 2019-04-15 at 12.4

    Here is page 12 the end of the form.

    1555357986Screen Shot 2019-04-15 at 12.4

    First, let's try to clear your form cache.

    To do this go to your settings by clicking on the avatar in the top right-hand corner.

    Then under the settings option, scroll down till you see Form Cache. Click on the clear cache button. A pop up will come up when done and hit ok.

    Try to create your form again as a PDF.

    hopefully, this will fix the issue that is occurring for you.

    Please view this helpful link to create a PDF Form:

    Please let us know if you need further assistance or have any other questions.

    Thank you and have a great day! 

  • Profile Image
    Answered on April 15, 2019 at 08:08 PM


    I cleared the cache and then remade the pdf document (I am not interested in making a pdf form). I still got a faulty pdf. Thank you for your help. Perhaps there is a different way you are cloning the file or perhaps you are using a different version of JotForm


    155537230191045793495669_Page_01.jpgpage 1, pages 2-5 blank

    155537258391045793495669_Page_06.jpgpage 6,10155537301591045793495669_Page_10.jpg

    155537311891045793495669_Page_11.jpgpage 11, 12155537323191045793495669_Page_12.jpg

  • Profile Image
    Answered on April 15, 2019 at 09:23 PM

    If the fields are out of order, you can drag and drop fields to the position or page you want. Is the fillable PDF have missing fields?

    Related Guide: How-to-Customize-PDF-Submissions-Report

  • Profile Image
    Answered on April 15, 2019 at 09:48 PM

    Sorry, but your answer was not helpful. I am not trying to create a fillable PDF. I am merely trying to create a PDF that is a copy of an on-line form. Please see the entire thread, which includes the form I am trying to copy and pages of the pdf that is created from this form using the "create pdf document" tool.

  • Profile Image
    Answered on April 15, 2019 at 10:59 PM

    I saw. Sorry for the confusion, I checked the PDF and it looks like there are a lot of blank pages. As I said before, it's either fix it by dragging the fields to the pages or positions you want or try to create a new PDF document and see if the newly created PDF document met your requirements.

    Please give it a try and let us know how it goes.