PDF Editor>>PDF Report: PDF report is not updating

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    Asked on April 15, 2019 at 04:18 PM

    Hello, I created a form a couple months ago. I just made some changes to the form. Whenever it is submitted the PDF only shows the previous items, none of the new ones, it's like the PDF doesn't know I've made any updates.

    Any help would be appreciated!


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    Answered on April 15, 2019 at 05:38 PM

    We are sorry for the inconvenience this may have caused. Could you please show us the screenshot of the PDF report that you received in the email and the PDF report that should be sent?

    Guide: How-to-Post-Screenshots-to-Our-Support-Forum

    We will wait for your response.

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    Answered on April 16, 2019 at 12:18 PM

    1555431459Screen Shot 2019-04-16 at 12.11555431488Screen Shot 2019-04-16 at 12.11555431499Screen Shot 2019-04-16 at 12.1

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    Answered on April 16, 2019 at 02:53 PM

    Hi Nate,

    I apologize again for the inconvenience.

    Just to clarify, you are talking about the arrangement of the fields in the form vs the PDF document. So looking at your current PDF document, the first field is Project Name, followed by the form header. In your form though, the Project Name field is supposed to be after the TCF field.

    There are a couple of ways of fixing this.

    1. The easy way would be to create a new PDF Document. This should have all the updated fields in the correct order by default.

    Please view guide for creating PDF Documents:https://www.jotform.com/help/212-How-to-Create-a-PDF-Form

    2. The longer way is to manually rearrange the fields in the PDF document using the PDF Editor.

    Please let us know if you have any further questions or need additional assistance. Thank you and have a wonderful day.

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    Answered on April 16, 2019 at 02:53 PM

    Apologies for the inconvenience this is causing.

    I have created a new test document. Could you please check if all the fields are present in this document.


    Let us know how it goes.

    Also, I have forwarded this thread to our development team to check the old PDF document further. We will keep you updated on this.