The custom widget does not work if the form is viewed on the mobile.

Hi, my custom widget I built is working fine on web, but on mobile I never receive the 'ready' message from JFCustomWidget.subscribe('ready'...)

Any idea how to troubleshoot?  I'm using chrome remote debugger and can see that i never get inside the subscribe callback.

Test form: https://form.jotform.com/90856628345164

That's a nice widget :) 

Anyway, I was able to replicate the issue on my mobile Phone. You should contact our API team about it and ask for advice or help.

You can email them here: api@jotform.com

ok, i've emailed them.  I've emailed them many times before with no response.  Can you tell them to please read and respond to this one.

I have created a ticket for this thread, it will be forwarded to the team in charge. But, I'm afraid, we still can not promise when it will be addressed.

Thank you.

thank you.

OK, I figured out the issue.  For whatever reason, on mobile it doesn't like the check for jquery to be ready:

$(document).ready( function(){

.....

})

Works fine on web, but not mobile.  Once I removed the jquery wrapper it worked fine.   

Thank you for letting us know that you resolved the issue. I will close the ticket my colleague reported to our developers. 

Feel free to contact us if you have any other issue or questions.