When my monthly cycle starts and ends?

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    Inhisimagepageantrysystems
    Asked on April 15, 2019 at 09:52 PM

    Hi i need to know when my monthly cycle starts and ends. It says ive hit my monthly limit and its just the first part of the month and i know since April first i didnt Hit my 20 submission limit.

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    Jed_C
    Answered on April 15, 2019 at 10:56 PM

    Yes, it shows that you have consumed your payment limit for this month. Payment limits will reset the count back to 0 on the 1st of the every month.

    You can still submit forms with regular submissions, but you can no longer accept payments through forms.

    For more information about account usage, please refer to our guide here https://www.jotform.com/help/408-Understanding-Your-Account-Usage-and-Limits.

    Let us know if you have any questions or if you need further assistance. 

  • Profile Image
    Inhisimagepageantrysystems
    Answered on April 15, 2019 at 11:43 PM
    I have not exceeded 20 submissions since the first of April.
    ...
  • Profile Image
    Richie_P
    Answered on April 16, 2019 at 01:26 AM

    I have checked your account and currently you have 24 submissions for the month.

    Checked your form using Form Analytics Tool and it seems you have 18 payment submissions already from April 1,2019 - April 16, 2019 with 10 incomplete payment submissions.

    You have a payment submission limit of 17 for your Free account in which it exceeded already.

    You may upgrade your subscription to a paid plan to increase your limits.

    Guide:https://www.jotform.com/help/331-How-to-Upgrade-My-Account

    Hope this information helps.

    If you need further assistance, let us know.

  • Profile Image
    Inhisimagepageantrysystems
    Answered on April 16, 2019 at 01:43 AM
    What is incomplete? I dont understand that. Does that count towards my
    monthly submissions.
    Thatnk you for the graph it helped.
    ...
  • Profile Image
    Inhisimagepageantrysystems
    Answered on April 16, 2019 at 01:43 AM
    I just double checked and those 10 incomplete payments never went through
    PayPal. So why are they being held against me. I pushed tgem through and
    they still didnt go to my account.
    I can send you proof if you like. Only 8 were completed on the people's
    choice form.
    ...
  • Profile Image
    Nik_C
    Answered on April 16, 2019 at 03:31 AM

    Incomplete payments occur when your user doesn't finish the whole process of submitting the form, meaning, he/she submits the form, it's being redirected to PayPal, but for whatever reason, he/she quits the page/tab and doesn't finish the process.

    At that point, submission ends in Incomplete section and that is just for reporting purposes, such submission cannot be used for charging your user(s). And users will have to submit the form again in order to pay.

    More about Incomplete payments here: 

    https://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ

    https://www.jotform.com/help/135-How-to-View-Incomplete-Payments

    Let us know if you have any further questions.

    Thank you!

  • Profile Image
    Inhisimagepageantrysystems
    Answered on April 16, 2019 at 03:43 AM
    My question is why am i being told i have 18 payment submissions when 10
    were incomplete and did not go into my PayPal?
    Its not right.
    ...
  • Profile Image
    Nik_C
    Answered on April 16, 2019 at 04:15 AM

    Payment submissions are calculated when actual payment is submitted and the whole process is complete, meaning, user actual pays and he is being redirected back to your Thank you page. So Incomplete payments shouldn't count, as well as test payments, for example (sandbox mode).

    I checked your usage in April and adjusted your payment limit to match that.

    If you notice anything similar, please let us know.

    Thank you!


  • Profile Image
    Inhisimagepageantrysystems
    Answered on April 18, 2019 at 01:43 AM
    Hi so you fixed the issue kinda, now ive had people send in with the form
    but none of it went to my PayPal. And it doesnt show them as incomplete on
    my end. Whats going on?
    ...
  • Profile Image
    Nik_C
    Answered on April 18, 2019 at 03:36 AM

    Did your user see the thank you page?

    Or did they face any error on submitting?

    If you didn't receive a submission, regularly or in incomplete section, it might happen that users didn't submit the form properly (unless they saw any error).

    We'll wait for your response.

    Thank you!

  • Profile Image
    Inhisimagepageantrysystems
    Answered on April 18, 2019 at 04:43 AM
    I could understand if it was one person but literally everyone who
    submitted today did not go through.
    Somthing is not right.
    ...
  • Profile Image
    Richie_P
    Answered on April 18, 2019 at 09:39 AM

    I have checked your form and it seems that it is still over the limits at my end.

    I have fixed this issue and your payment form should work correctly.

    Kindly contact us again if the issue still remains.

  • Profile Image
    Inhisimagepageantrysystems
    Answered on April 18, 2019 at 12:43 PM
    Its over now but at the time it was not and those payments did not go
    through to my PayPal
    ...
  • Profile Image
    Nik_C
    Answered on April 18, 2019 at 01:54 PM

    I tested your form https://www.jotform.com/build/62295402789162 and I was redirected to PayPal:

    1555609920Screen Shot 2019-04-18 at 7.52

    And your payment integration looks properly configured.

    Could you please test your form and see if you're able to go through?

    Thank you!

  • Profile Image
    Inhisimagepageantrysystems
    Answered on April 18, 2019 at 02:43 PM
    They donated im sure but it did not go to my paypal
    Im going to send you a screenshot of my paypal
    ...
  • Profile Image
    Inhisimagepageantrysystems
    Answered on April 18, 2019 at 02:43 PM
    Last payment that went through was the 15th of this month.
    ...
  • Profile Image
    Inhisimagepageantrysystems
    Answered on April 18, 2019 at 02:43 PM
    Just checked again still says the 15th.
    And thats from Jotform
    ...
  • Profile Image
    Nik_C
    Answered on April 18, 2019 at 03:51 PM

    I'm afraid we didn't receive the screenshot.

    You can post it by following: https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum

    Is it possible you could test your form https://www.jotform.com/build/62295402789162 all the way through (pay) and see if the payment shows on your PayPal.

    Make sure that you finish the payment completely.

    We'll wait for your response.

    Thank you!

  • Profile Image
    Inhisimagepageantrysystems
    Answered on April 18, 2019 at 04:43 PM
    Done i posted it
    ...
  • Profile Image
    Jed_C
    Answered on April 18, 2019 at 06:53 PM

    We still haven't receive your screenshot. Did you follow the steps here https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum on how to post your screenshot to our forum?

    What happen with your test payment, did it went through and if it reflected in your PayPal transaction history?

    Again, make sure to follow the steps on the link above when attaching a screenshot.

    Looking forward for your response.