Unable to import the submission data in the Import App

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    krashidnagi
    Asked on April 16, 2019 at 06:34 AM

    Import Jotform App is giving me an error msg when i try to upload, also its not showing all the fields i need to add.

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    diana
    Answered on April 16, 2019 at 09:31 AM

    I have checked your form and cloned on my end in order to investigate the issue. However, I was not able to replicate the issue.

    Could you provide us with the screenshots of the issue and the error message for further investigation?


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    krashidnagi
    Answered on April 18, 2019 at 12:40 AM

    I am still having the same issue.

    1555562431jotform1.PNG


    1555562366jotform.PNG

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    Nik_C
    Answered on April 18, 2019 at 04:03 AM

    I wasn't able to replicate this issue on import app: 

    15555745082019-04-18_10-00-13.png

    Did you modify or alter the excel you're trying to import?

    Are you still able to replicate this problem?

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    krashidnagi
    Answered on April 20, 2019 at 02:06 AM

    No but you can see in the screenshot you have attached that zero submissions were received.


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    roneet
    Answered on April 20, 2019 at 03:03 AM

    I tried importing the submission in the Import App and it got imported successfully.

    This is the screenshot of the CSV file:

    15557436251.PNG

    This is the screenshot of the Import app:

    15557437281.PNG

    Could you please match the CSV file with yours and try once more.

    Please give it a try and let us know the results.

    Thanks.