Not able to view the images that our candidates are sending me

  • dabanda
    Asked on April 16, 2019 at 7:16 AM

    I am not able to view the images that our candidates are sending me.

  • Kiran Support Team Lead
    Replied on April 16, 2019 at 9:46 AM

    I understand that you are not able to view the images uploaded to your JotForm. Based on the ID provided by you, I see that the form 90717295329364 is associated with a different account dabandajotform while you are now logged into dabanda. 

    Please login to the dabandajotform account and see if you are able to view the images normally. Also, please check if the option 'Require login to view uploaded files' is enabled in the Privacy section of your account settings.

    1555422266Login2ViewUploadedFiles Screenshot 10

     Please get back to us if you need any further assistance. We will be happy to help. 

  • dabanda
    Replied on April 16, 2019 at 9:46 AM

    Do not understand your answer. 

  • Kiran Support Team Lead
    Replied on April 16, 2019 at 11:01 AM

    Please login to your JotForm paid account dabandajotform and check the privacy section in the account settings to see if the option 'Require login to view uploaded files' is enabled.

    If it is enabled, please try disabling it so that you should be able to view the images without any issue. If this option is enabled, the images uploaded can only be accessed only when you are logged into the account dabandajotform. 

    Thanks!