I want to change my password

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    Asked on April 16, 2019 at 09:24 AM


    I need to change my password but since I am connected to jotform from my google account, when I insert "current" password in order to save the new one.. I receive an error... "Wrong password".

    Can you help me with that?



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    Answered on April 16, 2019 at 11:46 AM

    We used an Authentication method for users who registered or logged in using Google account. In this case, there is no stored password, and therefore, you should change your Google Account password instead. 

    If you want to use a separate password, you should initiate a password reset to do that.

    Guide: https://www.jotform.com/help/489-How-to-reset-the-password