What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How Can I change Email address where forms are sent to

    Asked by estavola on February 13, 2013 at 06:56 PM
  • Profile Image

    Answered by jeanettebmz on February 13, 2013 at 10:27 PM

    In order for you to do that

    1. Click on "Setup and Embed" tab on the form builder toolbar

    2. Click on "Email Alerts"

    3. Select your email Notification

    4. Click on "Reply-to and Recipient Settings" (at the bottom)

    Update the Recipient email , also make sure the Sender email address is set to noreply@jotform.com and that the Sender Name is mapped to the name field or similar, on the form

  • Profile Image

    Answered by pawcoyote on September 04, 2013 at 12:10 PM

    Hi all,


    I have changed this a 100 times and the emails still go to my test email address and not the one that I need it to go to...

    All I want is a very simple form that will help block spam bots and provide contact info back to me.  


    Any help is much appreciated.


  • Profile Image
    JotForm Support

    Answered by guilledutra on September 04, 2013 at 12:59 PM


    @pawcoyote could you open a new thread about your issue?  we will help you to find out where is your issue there.