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accueil_tel_bmAsked on April 16, 2019 at 12:47 PM
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Kiran Support Team LeadReplied on April 16, 2019 at 12:50 PM
I am not sure if I understand your query correctly. Do you mean that the Submit button is not working when the form is submitted? are Are the forms embedded on any of your web pages and experiencing the issue? We request you to provide us with more information so that we can guide you in the right direction.
We will wait for your response. Thank you!
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accueil_tel_bmReplied on April 17, 2019 at 3:03 AM
Yes, the submit button is not working. It stay on waiting
Also, it does not calculate the number of place that are free.
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accueil_tel_bmReplied on April 17, 2019 at 3:04 AM
Different forms are concerned
https://form.jotformeu.com/90761634643359
https://form.jotformeu.com/90773773729371
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Nik_CReplied on April 17, 2019 at 4:27 AM
I wasn't able to replicate this issue, the forms are submitting fine:
Both:
Is any of the form embedded in a website?
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BJoannaReplied on April 17, 2019 at 10:29 AM
Your reply is not shown here on the forum, but I found it in our email logs and I saw that you resolved the issue:
Actually, I was able to solve the problem encountered by going into the settings of the widget. When I changed the cost label part, the calculation of the available seats was restarted and I was able to complete the form and validate it.
Thanks
Feel free to contact us if you have any other issues or questions.