On all the forms that we use, it is no longer possible to validate the inscription by the button  "submit ".

  • accueil_tel_bm
    Asked on April 16, 2019 at 12:47 PM
    On all the forms that we use, it is no longer possible to validate the inscription by the button  "submit ".
  • Kiran Support Team Lead
    Replied on April 16, 2019 at 12:50 PM

    I am not sure if I understand your query correctly. Do you mean that the Submit button is not working when the form is submitted? are Are the forms embedded on any of your web pages and experiencing the issue? We request you to provide us with more information so that we can guide you in the right direction.

    We will wait for your response. Thank you! 

  • accueil_tel_bm
    Replied on April 17, 2019 at 3:03 AM

    Yes, the submit button is not working. It stay on waiting

    15554845042019 04 17 incident jotform Screenshot 10

    Also, it does not calculate the number of place that are free.

  • accueil_tel_bm
    Replied on April 17, 2019 at 3:04 AM
  • Nik_C
    Replied on April 17, 2019 at 4:27 AM

    I wasn't able to replicate this issue, the forms are submitting fine:

    15554895262019 04 17 10 25 00 Screenshot 10

    Both:

    15554896342019 04 17 10 26 59 Screenshot 21

    Is any of the form embedded in a website?


  • BJoanna
    Replied on April 17, 2019 at 10:29 AM

    Your reply is not shown here on the forum, but I found it in our email logs and I saw that you resolved the issue:

    Actually, I was able to solve the problem encountered by going into the settings of the widget. When I changed the cost label part, the calculation of the available seats was restarted and I was able to complete the form and validate it.

    Thanks

    Feel free to contact us if you have any other issues or questions.