How do I show missing fields on the new patient forms?

  • Profile Image
    growdental
    Asked on April 16, 2019 at 03:01 PM

    Our Doctors would like to see all fields on the new patient form print out even if they are not answered. I thought I went in and said yes show all fields on both child and adult forms and they printed out for awhile that way and now they are back to just showing the answered questions. Can you please either help me get settings changed and stay that way or change my settings for me?

    Thanks so much

    Lisa 

    Mattingly and Howell Orthodontics


  • Profile Image
    Richie_P
    Answered on April 16, 2019 at 04:38 PM

    To clarify, are you printing the PDF submission document in the PDF editor or are you printing the PDF document in the notification email?

    If you want to print your PDF document with the empty fields, you can go to your PDF editor then on the upper right corner click on the Layout Setting button.

    This will open the layout settings page, go to Customize then scroll down until you find ADVANCED and uncheck "Hide empty form fields".

    Then you can print your PDF.

    Please give it a try and let us know if the issue still remains.

  • Profile Image
    growdental
    Answered on April 18, 2019 at 08:43 AM
    I hope I can explain this without sounding illiterate. We get a new patient
    notification via email and then we log into Jotform. We check mark the box
    for adult or child and then click right under the grayed out paper looking
    square and the filled out paperwork pops up. This way of logging in will
    not print out the fields that were not filled in. If we check mark the
    adult or child box and then click submissions we can also pull the form up
    that way and it does show the fields that were not filled in. Our doctors
    would like to see those fields so they can ask questions regarding them if
    need be. How can I get the first way of printing that I mentioned to show
    all fields as this is the way that our offices are used to retrieving new
    patient forms?
    ...
  • Profile Image
    Richie_P
    Answered on April 18, 2019 at 10:20 AM

    Thank you for the clarification.

    Go to your submission page:

    To go to your submission page kindly check/select your form then click on Submissions button.


    and click on the gear icon to open the settings and uncheck "Auto Hide Empty Fields".

    Please  give it a try and  let us know if the issue still remains.

  • Profile Image
    growdental
    Answered on April 18, 2019 at 11:43 AM
    I had that box unchecked on both the adult and child forms already. I guess
    I can always print them thru the submissions page because it does show all
    fields either answered or unanswered unless you have any other suggestions.
    ...
  • Profile Image
    Richie_P
    Answered on April 18, 2019 at 01:01 PM

    To clarify, did you print the submissions via the notification email?

    You may print the submission in the submission page or in the new PDF editor.

    Please give it a try and let us know if you have further questions.