Download is not coming through on credit ap

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    Asked on April 16, 2019 at 03:34 PM

    I have a new credit application. The Docusign is working fine, but the downloads are not coming through. A client sent in an application with three PDF bank statements. The statements were listed, but there was no download to open. The only download was the Docusign. Please advise.  


    Steve Podhouser


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    Answered on April 16, 2019 at 06:23 PM

    I checked this form, but I was not able to replicate the issue. I can download the uploaded PDF in the submissions page. Could you please try logging in to your account and then try to download the PDF again?

    Please give it a try and let us know how it goes.

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    Answered on April 16, 2019 at 07:43 PM
    It worked
    Sent from my iPhone