- songitAsked on February 13, 2013 at 10:50 PM
Hi there, im having problems setting up multiple conditions for a field in my form. I've set up a field for . Currently when the user selects it nothing happens. I've attached a screenshot of my Conditions Wizard so you can see my condtions. Any help would be greatly appreciated.
- JotForm SupportabajanAnswered on February 13, 2013 at 11:30 PM
Specifically, which of the conditions is not working?
- songitAnswered on February 14, 2013 at 06:00 PM
none of the fields are working.. even *required field...
I dont know why!
Is there any limitation of form length? My one is a big form and It have so many sections.
- JotForm SupportabajanAnswered on February 14, 2013 at 06:22 PM
Okay, I'm about to clone and test the form. In the meantime, if the form is embedded in a web page, please provide that page's URL. (There may be a conflict between the page's pre-existing scripts and those of the form.)
- songitAnswered on February 14, 2013 at 06:26 PM
I haven't published it on my page yet. I am just building the form, and checked it in my local host and also from the preview option of jot form, I was working fine, but day before yesterday, it stopped working.
- JotForm SupportabajanAnswered on February 14, 2013 at 06:29 PM
Yes, there's definitely something amiss. Normally, when a required field is focused on (clicked) and then the focus is removed, the warning associated with the field is displayed but that's not happening in this case.
I may have to submit a ticket but just let me run some tests first.
- songitAnswered on February 14, 2013 at 06:30 PM
Okay, You run the test. And let me know whats the solution when you get it,
- JotForm SupportabajanAnswered on February 14, 2013 at 10:07 PM
Just a quick update to let you know that when I cloned the form, it exhibited the same problems and I was unable to determine their cause. As such, I have submitted a ticket to our Tier 2 team.
I tried deleting all of the conditions to see if they were causing the "Required" validation not to work but it made no difference. As for the conditions not working, I tried removing each instance of "#" from field labels. (There's a known issue where the inclusion of ampersands in labels causes conditions to break and I had wondered if the hash symbol was doing the same thing.) I also removed the form collapse elements to see if they were the cause of either or both problems. Again, no help.
Considering the form's length and the number of conditions it has, hopefully our developers can provide a solution short of your having to create a new form from scratch.
We'll keep you updated.
- songitAnswered on February 14, 2013 at 10:26 PM
Thanks, Again...for the update.
This kind of probem really surprised me.
- JotForm SupportEltonCrisAnswered on February 15, 2013 at 04:01 AM
I've made some trial and error by removing the Free Text HTML fields on your form one by one and I think I've found out the problem. It was caused by a quote special code (") on one of the Free Text HTML field value. Check this screen:
Check your form now. I would suggest to do a clear cache first before previewing your form. Thank you.
- JotForm SupportabajanAnswered on February 15, 2013 at 04:21 AM
Excellent investigative work, Elton! I'll cancel the ticket.
Please follow my colleague's directions. Incidentally, shouldn't medicalhistory be two words?
- songitAnswered on February 15, 2013 at 04:43 AM
"medicalhistory" yes its two words. Thats really so kind of both of you...
@EltonCris Amusing investigation...
Thanks both of you...
- JotForm SupportabajanAnswered on February 15, 2013 at 04:47 AM
Hey, glad we could help.
- songitAnswered on February 15, 2013 at 04:49 AM
Really, this one is a great help, As you see the length of that form, It might take long time to make a newer one...
- JotForm SupportabajanAnswered on February 15, 2013 at 04:51 AM
Yep, that was one of my major concerns.