Integrating Square is not possible.

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    TugDogs
    Asked on April 16, 2019 at 07:27 PM

    I am trying to integrate a Square subscription payment as a mandatory part of my form. When I go through the configuration window I am able to get to the point where I grant jot form allowance (see screen shot) at which point it starts initializing and then stops and that window disappears without the configuration completing.


    What can I do? 

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    BDAVID
    Answered on April 16, 2019 at 10:15 PM

    We apologize for the inconvenience. Could you confirm if this is the form in question? https://www.jotform.us/form/83226401149148 

    Could you also open the browser console report while the issue occurs, and share a screenshot of it on this thread? 

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    BDAVID
    Answered on April 16, 2019 at 10:24 PM

    Just to let you know, I have created a bug report that will be reviewed by our back-end team. So, we will like to include the screenshot of your browser console report, that might give an idea of the cause of the issue.

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    TugDogs
    Answered on April 16, 2019 at 11:43 PM
    Sounds good. Thanks
    ...
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    olivia
    Answered on April 17, 2019 at 04:25 AM

    Hi @TugDogs,

    I controlled your form and was able to connect Square on clone form with my credentials. Could you please share more details about your problem? Please share console logs etc if you have. 

    I'll be awaiting for your reply.

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    TugDogs
    Answered on April 17, 2019 at 02:43 PM
    Just to clarify, it does not pop up an error code for me. I login to my
    square account, click agree, and then nothing happens and the window
    closes. Attached is the screen shot.
    Erin :)
    ...
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    TugDogs
    Answered on April 17, 2019 at 02:43 PM
    This is the last screen I see before the window closes and the square
    integration into the form is not successful.
    ...
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    Nik_C
    Answered on April 17, 2019 at 04:21 PM

    I'm afraid we didn't receive the screenshot.

    You can share the console report by following: https://www.jotform.com/help/453-How-to-get-a-console-report-from-most-common-browsers

    We'll wait for your response.

    Thank you!

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    TugDogs
    Answered on April 17, 2019 at 08:59 PM

    1555549112Capture.PNG

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    TugDogs
    Answered on April 17, 2019 at 09:01 PM

    This is the last screen I see before the square pop up window disappears 1555549193capture 2.PNG

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    AndrewHag
    Answered on April 18, 2019 at 01:04 AM

    Thank you for sharing the screenshots. We will get back to you via this thread once there is an update.

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    olivia
    Answered on April 19, 2019 at 07:45 AM

    Hi TugDogs,

    Could you please try to connect Square from an incognito window? 

    I'll be awaiting for your reply.

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    TugDogs
    Answered on April 19, 2019 at 12:51 PM

    Got the same results using incognito window. Attached screen shot 1555692669Capture.PNG

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    Nik_C
    Answered on April 19, 2019 at 01:20 PM

    Thank you for additional information, we will forward this to our backend team.

    We'll get back to you.

    Thank you!

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    olivia
    Answered on April 24, 2019 at 03:29 AM

    Hello @TugDogs,

    Unfortunately, I couldn't replicate the issue.

    Could you please revoke your access from the Square App Marketplace Dashboard and then tried to re-auth?

    https://squareup.com/dashboard/apps/my-apps

    If you need more details, please let me know.

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    Erin L Kramer 
    Answered on April 24, 2019 at 10:48 AM

    Could you please provide a link to instructions on how to revoke access? Thanks!