The fields are disabled even without a conditional logic

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    CHVforms
    Asked on April 16, 2019 at 10:51 PM

    when I attempt to auto-generate emails on my form, the text fields will not accept any text.

    Here is my form https://form.jotform.com/90894883823271

    any help would be greatly appreciated.

     

    Crystal



    This is a re-post of a comment on How to Manipulate Text (String) with Conditions and Calculation

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    jherwin
    Answered on April 17, 2019 at 12:06 AM

    Do you mean this text field (see screenshot below)?
    1555473874this.png

    If yes, then that's normal because the text field has no unique name and can't pull the value automatically. If you want to include the text in your email then you need to customize your notification/autoresponder email template.

    Refer to this guide: How-to-Edit-the-Email-Template-for-Notifications-and-Autoresponders

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    CHVforms
    Answered on April 17, 2019 at 07:52 PM

    No, the problem I am having is on the page titled Consistent Workers. That page is so the requester (form filler) can input colleagues email addresses so the colleagues will receive the information on the form. Page 4 of the form. A cursor doesn't even appear when I hoover over field.

    I have tried recreating this form form scratch, yet I am still experiencing the same issue.


    Thanks

    C

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    CHVforms
    Answered on April 17, 2019 at 07:55 PM
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    jherwin
    Answered on April 17, 2019 at 09:19 PM

    That's strange. The fields are disabled and there is no conditional logic that disables the fields. For the mean time, please try to add this condition to your form to fix the issue:
    1555550012enable.png

    Guide: How-to-Enable-Disable-a-Form

    I also elevated this issue to the next level support so that they can investigate the problem. We will notify you here and on your email at once when a status update is available.

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    halil
    Answered on April 24, 2019 at 09:43 AM

    Hi Crystal,

    Your form seems working as expected. If you have any further issue please inform us.