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MichaelAsked on April 16, 2019 at 11:43 PM
Hi Team
WE having problem accessing your form in china
possible for you to look at it ?
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AndrewHagReplied on April 17, 2019 at 1:46 AM
It seems the JotForm domain you are using is blocked by China Great Firewall.
Please try using the URL: https://www.jotform.com/71232231587957. It should work fine.
Let us know if you still face any issues.
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michaeldangReplied on April 17, 2019 at 6:43 AMHi Team
We still having problem accessing the site using the new website
Attach is the screenshot
Regards
Michael
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Victoria_KReplied on April 17, 2019 at 9:39 AM
Can you tell us if users get any error when loading your form?
Please try to check if users from China can access your form via the following links:
https://form.jotform.com/71232231587957
http://cdn.jotfor.ms/71232231587957
http://form.jotform.me/71232231587957
https://www.jotform.com/71232231587957
These are the links to your form, but through different domains. Please let us know if this helps.
Also, we can not receive screenshots sent via email. Please open this link in your browser if you need to post a screenshot: www.jotform.com/answers/1795515
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michaelReplied on April 18, 2019 at 3:35 AM
Attach is the screenshot of all the link that your provided
The last one https://www.jotform.com/71232231587957 taking long time to load but only partial website is loaded
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AndrewHagReplied on April 18, 2019 at 5:07 AM
Could you please confirm that do you have any kind of proxy setup or a firewall that might be blocking the connection?
Also, could you please try whitelisting the JotForm domain, perhaps it may resolve the issue?
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Victoria_KReplied on April 18, 2019 at 5:12 AM
You can suggest your China partners to use VPN when reviewing forms. Most China users should be aware of this option due to Great Firewall.
Also, you can download full source code of your form and add it to your web page in order to move form files to your servers. Then, you can provide a link of your web page instead of form link: How-to-get-the-Full-Source-Code-of-your-Form
We will be glad to assist if you need more help, just let us know.