having problem accessing your form in china

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    Michael 
    Asked on April 16, 2019 at 11:43 PM

    Hi Team


    WE having problem accessing your form in china 


    possible for you to look at it ?

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    AndrewHag
    Answered on April 17, 2019 at 01:46 AM

    It seems the JotForm domain you are using is blocked by China Great Firewall.

    1555479728chrome_LpNht2Tvyy.png

    Please try using the URL: https://www.jotform.com/71232231587957. It should work fine.

    Let us know if you still face any issues.

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    michaeldang
    Answered on April 17, 2019 at 06:43 AM
    Hi Team
    We still having problem accessing the site using the new website
    Attach is the screenshot
    Regards
    Michael
    ...
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    Victoria_K
    Answered on April 17, 2019 at 09:39 AM

    Can you tell us if users get any error when loading your form?

    Please try to check if users from China can access your form via the following links:

    https://form.jotform.com/71232231587957   

    http://cdn.jotfor.ms/71232231587957   

    http://form.jotform.me/71232231587957   

    https://www.jotform.com/71232231587957   

    These are the links to your form, but through different domains. Please let us know if this helps.

    Also, we can not receive screenshots sent via email. Please open this link in your browser if you need to post a screenshot: www.jotform.com/answers/1795515 

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    michael 
    Answered on April 18, 2019 at 03:35 AM

    Attach is the screenshot of all the link that your provided 1555572830WeChat Image_20190418153311.pn1555572840WeChat Image_20190418153305.pn1555572849WeChat Image_20190418153256.pn


    The last one https://www.jotform.com/71232231587957    taking long time to load but only partial website is loaded

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    AndrewHag
    Answered on April 18, 2019 at 05:07 AM

    Could you please confirm that do you have any kind of proxy setup or a firewall that might be blocking the connection?

    Also, could you please try whitelisting the JotForm domain, perhaps it may resolve the issue?

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    Victoria_K
    Answered on April 18, 2019 at 05:12 AM

    You can suggest your China partners to use VPN when reviewing forms. Most China users should be aware of this option due to Great Firewall. 

    Also, you can download full source code of your form and add it to your web page in order to move form files to your servers. Then, you can provide a link of your web page instead of form link: How-to-get-the-Full-Source-Code-of-your-Form

    We will be glad to assist if you need more help, just let us know.