Payment for was hacked

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    Thomas Skrodzki
    Asked on April 17, 2019 at 12:52 AM

    today our payment for was hacked and someone was “carding” through our form. We have contacted PayPal pro merchant services who is investigating. But they said to notify you as well as it must not be a secured form. How or can we add capta security? And can you reset my limit since it was fraudulent charges? They were all for the same $2 fee. Also need to block all the IP addresses associated with these in order for PayPal to reactivate my account. Please advise. 

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    Nik_C
    Answered on April 17, 2019 at 02:32 AM

    We're sorry for the inconvenience.

    I reset your payment limit, you can insert one of the captchas from widgets section:

    https://widgets.jotform.com/search/captcha

    Our forms are secured by default, so this seems like just random data submitting on your form.

    The IP addresses are different as well as data.