What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Hi, I'm not sure why but the forms are not being forwarded to me since the last week or so.

    Asked by harrybrax on February 14, 2013 at 12:58 AM

    Please disregard as I now

    believe the problem is assosciated with my hosting company that my emails are forwarded through.






  • Profile Image

    Answered by pinoytech on February 14, 2013 at 09:47 AM

    Hi Harry,

    Sorry for the inconvenience that may have caused. Are you referring to which form? Can you please share to us the URL of your Form to investigate the issue and for further assistance?

    Thank you!

  • Profile Image

    Answered by harrybrax on February 14, 2013 at 10:12 AM

    Yes, the url is http://BrickTransformers.com. Both forms appear at this url and neither are being forwarded as of about 1 week ago. Prior to this, they were being forwarded.     

  • Profile Image
    JotForm Support

    Answered by Welvin on February 14, 2013 at 03:35 PM


    This guide: How to setup email alerts to prevent "emails not being received" issues, will help you understand why that's happening to your form.

    If the issue will happen again, please don't hesitate to contact us. We're here to help.