- thorntontennisAsked on February 14, 2013 at 01:08 AM
I have posted 2 messages about not getting e-mail notification and NO ONE has gotten back to me about this. Is this not the correct form to fill out to information Jotform of an issue? Why have I not gotten a response?
- JotForm SupportEduardoMendezAnswered on February 14, 2013 at 08:46 AM
We apologize for the inconvenience!
I'll be glad to look into it for you. meanwhile, here is a guide to help you witht he issue:
- JotForm SupportEduardoMendezAnswered on February 14, 2013 at 08:56 AM
I have tested a clone of your form and all seems to be working well on our end.
I added my e-mail address and made a test submission:
Did you receive the test?
Also, your questions on the forum have been ansered on these threads:
To avoid these issues kindly follow the instruction on the guide provided.
Please pay special attention to the whitelisting of our domains and our IP addresses.
I hope this helps!