JotForm Sheets: Incomplete submissions and Incomplete payments are needed

  • mary Jotform Support
    Asked on April 17, 2019 at 8:00 AM

    In the old version of Submission page, there is an option that allows the user to see incomplete payments and submissions. However, in the JotForm Sheets, incomplete payments/submissions cannot be seen.

  • Nur Karabağ JotForm Developer
    Replied on May 27, 2019 at 4:19 AM

    UPDATE: Incomplete Payments option is available in the JotForm Sheets. 

    1. Click on the three dots in the Sheet and select Incomplete Payments.

    1558945187Incomplete1 Screenshot 10

    2. Click on the See Details.

    1558945179Incomplete2 Screenshot 21

    3. If you want to complete this incomplete payment, click on the Complete button.

    1558945170Incomplete3 Screenshot 32

    4. If you are sure to want to complete this submission, click on the OK.

    1558945163Incomplete4 Screenshot 43

    5. If you want to delete the incomplete payment, click on the Delete button.

    1558945152Incomplete5 Screenshot 54

    6. If you are sure to want to delete this incomplete payment, click on the Delete button.

    1558945144Incomplete6 Screenshot 65

    You can look at this guide for more details: https://www.jotform.com/help/564-How-to-View-Incomplete-Payments-in-JotForm-Sheets

  • benny JotForm Support Manager
    Replied on June 16, 2020 at 10:09 AM

    Update: Incomplete submissions are now supported in JotForm Sheets.

    Please follow the steps below to view your incomplete submissions in JotForm Sheets

    1) Open the tab menu by clicking the "three-dot" icon and select the Incomplete Submissions

    1592310647Screen Shot 2020 06 16 at 15 Screenshot 10

    2) The Incomplete Submissions List will be opened at the right panel. You can view and manage the form responses which are saved but not submitted yet from this panel.

    1592311280Screen Shot 2020 06 16 at 15 Screenshot 21

    Thank you.