Form fields are unordered when the PDF document is downloaded

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    gkroll
    Asked on April 17, 2019 at 10:18 AM

    Several weeks back, we were able to view submitted forms and click on the PDF icon to download a PDF and print. Now when I click the PDF icon, it takes me to PDF editor and all the form fields are not in order. Additionally, the last subarea of our form cuts off the scores and all the text is centered. 

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    Richie_P
    Answered on April 17, 2019 at 12:30 PM

    I have checked your PDF document and replicated the issue.

    It seems the comment sections and the single choice questions are on the different section of the PDF document.

    Can you please try creating a new PDF document and use that instead?

    To create a new PDF document click on the "New PDF" tab on the upper left side in the new PDF editor.

    Please give it a try and let us know if the issue still remains.


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    gkroll
    Answered on April 17, 2019 at 12:49 PM

    I created a new PDF and it still shows sections out of order and comments all at the top. 


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    Richie_P
    Answered on April 17, 2019 at 01:57 PM

    I have checked the new PDF document you have created

    and it seems the fields are sorted correctly.

    Can you please test a submission and let us know if the issue still remains?