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    Michelle Ready 
    Asked on April 17, 2019 at 11:52 AM

    my account was suspended because (the error says) of a phishing attempt? I am not phishing anything and I had just sent a link out so all these people will be trying to use it. I filled out the form that popped up when I tried to go to one of my forms but have not heard back. Please figure this out! Quickly!

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    Answered on April 17, 2019 at 12:06 PM

    These forms were found on your account as suspicious of phishing activity because you're collecting credit card details and banking information in plain form fields.


    Due to our PCI certification, we are required to deny the collection of credit card details on regular forms.

    However, we have other PCI-compliant ways to do this. All you need to do is choose any of the payment processors available in our platform in order to integrate in your forms. You still won't be able to collect credit card details directly though.

    If you only want to collect your customer's payment details and charge them at a later date, you can take advantage of a feature called "Payment Authorization". To learn more, kindly follow this guide on How to Enable Payment Authorization.


    Gathering these types of data violates our Terms of Use.


    If it's important for you to process payments through bank transactions, consider the following recommendation. JotForm has implemented a way to help you process payments directly from your customers' bank account without infringing any law or putting our company in jeopardy.


    This payment processor is called eCheck.Net and you can learn more about this by following this guide on How to Integrate eCheck Net with your Form.


    Or, if your purpose is not to collect these data from the general public, but from your own customers, then you need to comply with two things.


    1. Add the Terms & Conditions Widget (or the Short Scrollable Terms Widget) for your users to read and agree.


    2. Add a Signature Widget so your users can sign and agree to provide such sensitive information.

    We will only lift the suspension on your account if you agree with our terms and allow us to delete the offending fields mentioned above.


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    Answered on April 17, 2019 at 05:30 PM

    yes you can delete that area. sorry! 

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    Answered on April 17, 2019 at 06:04 PM

    The infringing fields have been deleted and your account has been reactivated.

    If you need further assistance, feel free to contact us.

    Thank you.