PCI Error

  • hugheskate
    Asked on April 17, 2019 at 1:10 PM

    Please Help. My customers cannot place an order on my website with this form.



    Jotform Thread 1796134 Screenshot
  • David JotForm Support
    Replied on April 17, 2019 at 2:11 PM

    There was a PCI issue on our end that should now be resolved. Users should now be able to submit payments.  Let us know if the issue persists and we can take another look.

  • hugheskate
    Replied on April 17, 2019 at 10:13 PM

    Why am I now having issues with Stripe. I changed to stripe after Paypal was not working. I did test charges on my credit card and they were fine, and tonight, it's not working. I've switched back to Paypal and it is working on my credit card, but is it going to stop working as well?


  • Mike_G JotForm Support
    Replied on April 18, 2019 at 2:10 AM

    Apologies for any inconvenience. Are you having the same issue you reported with the Stripe payment field?

    The PCI issue has already been fixed by our developers and you should not encounter the same issue again. However, if the issue persists, we suggest that you contact us so we can help you further.