PCI Error

  • Profile Image
    katiehughes1
    Asked on April 17, 2019 at 01:10 PM

    Please Help. My customers cannot place an order on my website with this form.



    Screenshot
  • Profile Image
    david
    Answered on April 17, 2019 at 02:11 PM

    There was a PCI issue on our end that should now be resolved. Users should now be able to submit payments.  Let us know if the issue persists and we can take another look.

  • Profile Image
    katiehughes1
    Answered on April 17, 2019 at 10:13 PM

    Why am I now having issues with Stripe. I changed to stripe after Paypal was not working. I did test charges on my credit card and they were fine, and tonight, it's not working. I've switched back to Paypal and it is working on my credit card, but is it going to stop working as well?


  • Profile Image
    Mike_G
    Answered on April 18, 2019 at 02:10 AM

    Apologies for any inconvenience. Are you having the same issue you reported with the Stripe payment field?

    The PCI issue has already been fixed by our developers and you should not encounter the same issue again. However, if the issue persists, we suggest that you contact us so we can help you further.