Account suspended

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    Tammy Estes 
    Asked on April 17, 2019 at 03:59 PM

    Hi. I have an account under userid Tammy296 and the account appears to be suspended. I know I had some trouble logging in earlier this week due to forgetting the password. Can you please correct the suspension? My friend cannot test out the form and needs it asap.


    Thank you Tammy.

  • Profile Image
    BitiaP
    Answered on April 17, 2019 at 04:41 PM

    These forms were found on your account as suspicious of phishing activity because you're collecting credit card details in plain form fields.

    http://www.jotform.us/form/90416043225144

    http://www.jotform.us/form/73285194912159

    http://www.jotform.us/form/90415379676165

    http://www.jotform.us/form/80715976490164

    15555336062019-04-17_1438.png

    Due to our PCI certification, we are required to deny the collection of credit card details on regular forms.

    However, we have other PCI-compliant ways to do this. All you need to do is choose any of the payment processors available in our platform in order to integrate in your forms. You still won't be able to collect credit card details directly though.

    If you only want to collect your customer's payment details and charge them at a later date, you can take advantage of a feature called "Payment Authorization". To learn more, kindly follow this guide on How to Enable Payment Authorization.


    We will only lift the suspension on your account if you agree with our terms and allow us to delete the offending fields mentioned above.


  • Profile Image
    tammy296 
    Answered on April 17, 2019 at 04:57 PM

    I am not collecting full cc info. only collecting certain parts of a cc and not all. if i was collecting full info that would not be pci compliant. 


    please fix.

  • Profile Image
    BitiaP
    Answered on April 17, 2019 at 05:16 PM

    We do not allow the collection of any part of credit card information.

    We will only lift the suspension on your account if you agree with our terms and allow us to delete the offending fields mentioned above.

  • Profile Image
    Tammy Estes 
    Answered on April 17, 2019 at 05:43 PM
    I am only collecting a four digits and not full info on cc
    if i were collecting full cc numbers that would not be pci compliant.
    please fix and unsuspend. thank you.
    Tammy
    ...
  • Profile Image
    Tammy Estes 
    Answered on April 17, 2019 at 05:43 PM
    I agree
    ...
  • Profile Image
    BitiaP
    Answered on April 17, 2019 at 06:28 PM

    The infringing fields have been deleted and your account has been reactivated.

    If you need further assistance, feel free to contact us.

    Thank you.