What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Limits to Free account

    Asked by PpPete on February 14, 2013 at 08:52 AM

    I've reached the 10 limit for SSL submissions and received an email saying my account is going to be disabled!

    Why can I not continue to use the account and receive a further 90 (non-SSL) submissions this month?

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    Answered by pinoytech on February 14, 2013 at 11:35 AM


    Sorry for the inconvenience that may have caused. I have now re-activate your account and reset your SSL submission quota. To avoid this from happening again, please consider using non-secured form cause we are only allowed to reset SSL quota once.

    Thank you!

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    Answered by PpPete on February 15, 2013 at 04:20 AM
    Thank you, that is most helpful.
    I have asked people to use the link to the non-secured form (http://www.jotformeu.com/PpPete/LelNameplateOrderForm) and started receiving responses on that.
    But along with every submission I get an email advising that my account is nearly full – even though I have received only 15 submissions total out of what I understood to be a total permitted of 100.

    Best Regards
    Peter Lewis
    Phone +44 (0)7592 018947

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    Answered by jefreylandicho on February 15, 2013 at 08:09 AM

    We apologize for any inconvenience this may have caused. The notification you received is only a warning that you are nearing your limit  as you have already use 15 submission out of 100.

    If you wish to avoid receiving notification, you can always upgrade your account to premium which allow 1000 submssion per month and 10GB worth space or better yet our new ECONOMY plan which allows 10,000 submission.

    For more information please check http://www.jotform.com/pricing

    If you need further assistance, please let us know.