If I have a free form and my submissions exceed 100 in a month, what happens to my submissions at that time?

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    Asked on March 18, 2011 at 11:00 PM

    I'd like to use a form, but my submissions may exceed 100. If they do, can I simply pay for the larger capacity and recover all the submissions? what happens when submission # 101 is attempted?


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    Answered on March 19, 2011 at 12:04 AM


    Submissions that exceed the 100th limit will be not be recorded, i.e. lost. I am sorry for that inconvenience but that's how our pricing works. I am not sure though if there is a way to recover lost submissions. I'll get back to you on that. In the meantime, if you can predict (or estimate) your projected submissions in a single month, I suggest that you upgrade for that month and then downgrade the month after.

    Hope that helps.

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    Answered on March 19, 2011 at 12:09 AM

    Not sure what would cause the submission to exceed but normally it will disable the form so that you will not be able to receive any submission until the time that either you have upgraded, or until the beginning of the next month.

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    Answered on April 15, 2011 at 02:46 PM

    We have forms embedded into a website powered by Google Sites.

    We use the forms to collect membership registrations and donations. I wouldn't want someone filling out the form assuming it will be submitted/processed if our forms were disabled.

    If a form becomes disabled, will it still be visible on our site or does it disappear until an upgrade or new month?

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    Answered on April 15, 2011 at 06:55 PM

    Hi azpha,

    Once you reach the maximum number of submissions for your account, your form will still be shown in yoru website. However, when a guest attempts to submit the form, the following message will be shown to your guest:

    The submission will not be successful and will not be reflected in your JotForm account.

    You submissions counter will be reset the following month. For example, if you signed up on April 14, your counter will be reset every 14th day of the month, i.e. May 15, June 15, etc.

    I hope you find this information helpful. Let us know if you need further assistance. Thank you for using JotForm!