I need to reset my private key for my form inbox

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    Asked on April 17, 2019 at 05:15 PM

    I created a form on my laptop - and that laptop was recently wiped & I used the hard drive in a different machine. I need to reset the form's inbox security key that I created for my site SquirrelMaster.net  (The form's name is "Formal Inquiry").

    I am currently unable to see the inquiries that are being sent to me...

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    Answered on April 17, 2019 at 07:01 PM

    First off, I would suggest cloning the original form and replace the form on your website with the cloned. Make sure to disable the encryption in the cloned form, so new submissions are not encrypted.

    Next, get a new key by enabling back the encryption in the original form. Let Jotform create a new key for you. If that won't work then I'm afraid you have lost the submissions.