The reset link quickly expires

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    Dawn Pinkham 
    Asked on April 17, 2019 at 05:30 PM

    We are trying to reset our password. When we get the link, it says it has already expired. Can you check on this? Thanks!

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    Welvin
    Answered on April 17, 2019 at 07:23 PM

    The reset link expires in 5 minutes as far as I know. You have to change the password in the given timeframe. Otherwise, the link will expire. Please try it again.