The reset link quickly expires

  • Dawn Pinkham
    Asked on April 17, 2019 at 5:30 PM

    We are trying to reset our password. When we get the link, it says it has already expired. Can you check on this? Thanks!

  • Welvin Support Team Lead
    Replied on April 17, 2019 at 7:23 PM

    The reset link expires in 5 minutes as far as I know. You have to change the password in the given timeframe. Otherwise, the link will expire. Please try it again.