Is there a way to get log files on submitted clicks that did not work?

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    amitchell
    Asked on April 18, 2019 at 03:30 AM

    Is there a way to get log files on submit clicks that did not work.  ie the form did not submit due to a mandatory field not being filled out or a payment gateway error

    Form in question

    jotform: 90548232205855

    HiViZ Annual Women Building SA Luncheon 2019

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    gerardw
    Answered on April 18, 2019 at 08:14 AM

    the form did not submit due to a mandatory field not being filled out 

    When a mandatory field is not filled out, the form will not be submitted. But there is no way to check which all users have not submitted due to this issue. However, if you have enabled the Save and Continue Later feature in your forms, it will be possible to view Incomplete Submissions in your Form Submission page. The thread below will be of help to you:

    https://www.jotform.com/answers/1534728-How-to-view-incomplete-submissions

    the form did not submit due to payment gateway error

    For payment related issue, this will be shown as incomplete payments. You can check this in your form submission page. Please check the guide below for more details:

    https://www.jotform.com/help/135-How-to-View-Incomplete-Payments

    Apart from this, you can receive notification emails for incomplete payments submissions. You may like to take a look at the following guide which should help you: 

    https://www.jotform.com/help/273-How-to-Setup-Incomplete-Payment-Notification-Email