How to make Credit Card optional in the Form?

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    LightsourceUniverse
    Asked on April 18, 2019 at 07:55 AM

    I want the CC payment to be optional but the jotform is treating it like it's required even though the required toggle is clearly turned off. Please advise! 

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    Richie_P
    Answered on April 18, 2019 at 11:18 AM

    I have checked your form and it seems you have added Square payments with your form.

    If you want your users to have the option to pay by CC then you may try to setup your form to use Form calculation,SHOW/HIDE condition and pass the payment field value.

    Here is a guide:https://www.jotform.com/help/275-How-to-Pass-a-Calculation-to-a-Payment-Field

    Related Article:https://www.jotform.com/help/301-How-to-Assign-Calculation-Value

    Sample Form:https://form.jotform.com/91073925381964

    For my sample form,

    1.) I have added a single choice field to ask the questions "pay by cc?".

    Then use conditions to show/hide the payment field depending on the answer.

    2.)Change the payment type to "User Defined Amount" and disabled suggest an Amount.

    3.) We add a Form calculation widget to hold our value

    and pass it to the payment field.

    Hope this information helps.

    If you have further questions, let us know.

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    LightsourceUniverse
    Answered on April 18, 2019 at 12:13 PM

    Thanks! Figured it out. Had to add an actual option to not pay anything.