Settings for email Notification

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    legatuscharlotte
    Asked on April 18, 2019 at 10:01 AM

    Hello,

    Thank you Victoria for answering my question, but I'm still not understanding this.  Please see the screenshot attached.  My notification is set to have the person who replies email address "Referring Member Email".  It still comes back as this: Carla Sztyber <noreply@jotform.com>.  This was my test and others have tested as well.  It comes back with their name "Referring Member" and the email stated is the "no reply" instead of their own email which is the email I would like to see.  Also, Why doesn't the form recognize the sender's name and email automatically.


    Please help!


    TY!


    Carla

    Screenshot
  • Profile Image
    Mike_G
    Answered on April 18, 2019 at 01:29 PM

    I understand that you have opened this thread in response to an earlier thread which you were assisted by my colleague, Victoria.

    https://www.jotform.com/answers/1796792

    The noreply@jotform.com refers to the default Sender Email address of JotForm.

    1555606141t12_47_14.png

    When you set the email address field as the "Reply-To Email", the value entered in the field becomes the "Reply-To" email address of the email notification sent to your email.

    1555607392t13_07_26.png

    The "Reply-To" email address will automatically become the recipient when you click the "Reply" button in the email.


    As for setting the email field as the custom sender email of the email notification in your form, I'm afraid that it would not be possible.

    If you have other questions or concerns, please feel free to let us know.