Unable to Login -

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    Darcee 
    Asked on April 18, 2019 at 11:43 AM

    My account shows suspended and my form links are not working. I was wondering why? I hadn't received an email with any concerns so I am confused. It was working fine last week. 

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    BitiaP
    Answered on April 18, 2019 at 12:08 PM

    These forms were found on your account as suspicious of phishing activity because you're collecting credit card details in plain form fields.

    http://www.jotform.us/form/90994934432164

    http://www.jotform.us/form/72344945751159

    http://www.jotform.us/form/70597972252163


    15556037022019-04-18_1006.png

    Due to our PCI certification, we are required to deny the collection of credit card details on regular forms.

    However, we have other PCI-compliant ways to do this. All you need to do is choose any of the payment processors available in our platform in order to integrate in your forms. You still won't be able to collect credit card details directly though.

    If you only want to collect your customer's payment details and charge them at a later date, you can take advantage of a feature called "Payment Authorization". To learn more, kindly follow this guide on How to Enable Payment Authorization.



    We will only lift the suspension on your account if you agree with our terms and allow us to delete the offending fields mentioned above.

     

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    Darcee  
    Answered on April 18, 2019 at 12:14 PM

    Oh well I can just remove this box. I have never had any of my customers use it. We also bill through paypal or square. 

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    Darcee  
    Answered on April 18, 2019 at 12:23 PM

    Yes please delete the credit card boxes. I never use them

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    BitiaP
    Answered on April 18, 2019 at 12:43 PM

    The infringing fields have been deleted and your account has been reactivated.

    Thank you.